Who are we?
We are a subsidiary company of a family run Irish owned business that has been trading in furniture for almost forty years.
Where are we based?
We are based in Davis Road, Clonmel, South County Tipperary in The Rep. of Ireland.
How do you contact us?
Email is our preferred method of communication; however we can also be contacted on 0818333757.
Is there a charge for delivery?
No, all deliveries are currently free on the island of Ireland.
Where do we deliver to?
We deliver everywhere on the island of Ireland. Local deliveries are handled directly by us; non-local deliveries are handled by different courier companies. For some off shore islands and remote mountainous areas we may deliver to the nearest town or port and we generally cannot assemble items delivered to these areas
Are all our items difficult to assemble?
Most items require no assembly or only light one person assembly which require minimal manual dexterity, little strength or specialist tools. However some larger pieces may possibly require two person assembly, a considerable amount of time and a moderate level of dexterity, such items are labelled on our website as requiring considerable self-assembly. In all instances full instructions, fittings etc. will be included with each item. If there are any difficulties in this regard please contact us for further instructions.
Do we assemble sold items?
Yes, we do but at a small charge for most items. Some large items of furniture may incur a significant charge due to the complexity of their assembly.
Can you deliver to any type of dwelling?
Yes, we will strive to complete a sale regard less of impediments but if the delivery address has difficult to access entrances or passages, many stairs, nonstandard doors or stairways the onus is on the customer to inform us of these conditions in the special instructions section of the checkout page. Failure to do so may result in an unsuccessful delivery or delivery charges.
What days do we deliver?
Generally Monday to Friday nationwide
Do we deliver outside of these times?
We will generally strive to accommodate deliveries outside of these times if absolutely necessary but it may not always be possible to do so and these deliveries may also incur a charge.
What happens if I or my proxy misses the delivery?
Contact us to arrange a new delivery time. N.B. the onus is on you to ensure phones, emails etc. are answered and there is somebody to accept delivery, a redelivery may incur delivery charges. If you are given a delivery date/time if for any reason you cannot be there, please contact us without delay.
Are our lead times strictly accurate?
Generally yes assuming we or our suppliers have your ordered item in stock. Deliveries at holiday times i.e. Christmas & August may be somewhat slower. Please be aware that if you are ordering for a pre-Christmas delivery, many of our suppliers have Christmas cut off times, so please order as early as possible.
Do you remove old furniture?
Yes, only as part of a new furniture sale but we do charge for this service.
Do you accept used furniture as full or part payment for new furniture?
Not at this time.
How can I order an item?
Online or by phone (0818333757)
How can I pay for an order?
By credit card, PayPal, bank draft, personal cheque or bank transfer. If you intend to use either of the last three payment methods please contact us with your order details for processing. In all cases goods will not be dispatched until payment is received in full.
Can I purchase something on credit?
Yes, by using Flexi-Fi for purchases of €1,000-€15,000.
What is Flexi-Fi?
A finance company utilized by homelinefurniture for online sales. Users of this service will have to undergo identity & credit checks to avail of Flexi-Fi. This process belongs to the Flexi-Fi Company and is NOT conducted by homelinefurniture. See links on our website or visit www.flexifi.com for more details.
Can I pay in instalments?
Yes, please contact firstname.lastname@example.org (0818333757) if you wish to avail of this service. In all instances goods will not be dispatched until they are paid for in full.
Can I view or return an item when purchased and still get a refund?
Yes under certain conditions, see delivery & returns for a more detailed explanation.
Are my personal details secure with you?
We will never under any circumstances share your personal details with any third party without your explicit consent. Your details are encrypted and stored on a secure server. If purchasing by phone, your credit card details are never written down or stored by us. Rest assured your personal details are always secure with us.
Is it necessary to sign for a delivery?
Yes, for a successful transaction you or a proxy must sign for all deliveries.
Do you offer a product guarantee?
Yes www.homelinefurniture.ie gives a no quibble one year guarantee on all items sold. This guarantee will cease one year from the signed delivery docket date.
What do I do if my order develops defects within its guarantee period?
Firstly email in close up images of the damage with your order details along with your contact details and await further contact from us.
What type of defects do you guarantee against?
Manufacturing defects only, other defects – spillages, normal wear & tear or improper use etc. we do not guarantee.
Can we guarantee one batch of furniture will have the same colour/shade as another?
Unfortunately we cannot, as the manufacturing of our sale items is beyond our control.
Will you price match other furniture sellers?
Most definitely yes, as long as they are bona fide online or retail furniture sellers based on the island of Ireland (including the north of Ireland). The item in question must match in every respect what we are selling and are not sale items, shop soiled or end of line items etc. Individual one off items for e.g. eBay sales etc. are not considered bona fide sellers.
Can I view items before purchase?
Many of the items for sale on our website can be viewed in our show rooms and are held in stock. If you intend travelling to view an item please contact us first as we cannot guarantee the item in question will be available for viewing.
Can I purchase items from you that are not on your website?
Yes, we deal with a large amount of suppliers and it is simply not possible to list all of their items on our website. If you wish to purchase something not listed on our website please contact us with the item details and if at all possible we will arrange a sale.
Can I review my transaction?
Yes, all verified purchasing customers will receive an opportunity for this. They will receive an email from www.feffo.com (see this website for information) with details about how to leave a review. If are happy with our service and your purchase we would greatly appreciate it if you could leave a positive review. However, if for any reason you are unhappy with your sale before leaving a negative review, please do not hesitate to contact us and we will strive to correct any issues you may have.
What days are our showrooms open?
We are generally open 9 am-6 pm Mon-Sat, 1.30pm-5.30pm on Sundays & bank holidays, closed for St. Patrick’s Day, Easter Sunday & Christmas holiday period.
Any queries not listed here can be answered by emailing email@example.com or phoning www.homelinefurniture.ie sales at 0818333757